Support and FAQs
If you’re an active customer of Road Skills Online and you need assistance, please refer to our frequently asked questions below or
Using the System
There is a ‘Login’ button in the top right corner of every page on this website, which takes you to the login screen. If you would like to bookmark the login page directly, its URL is https://learning.roadskillsonline.com/login
Click the ‘Login’ button in the top right corner of this page and then click the ‘Forgotten your Password’ link. Enter your email address and we will send you a ‘reset password’ link. If you are unsure what your email address is, please contact your Company Admin and they will be able to email you a new invitation to login to the system.
New Toolbox Talks are launched on the first day of every month. You will receive an email notification reminding you about this.
The first thing to try is to check that your internet connection is working. Open a web browser and try to open a common website such aswww.bbc.co.uk. If the internet isn’t working please check your connection settings. If your connection is working, please get in touch with support using our online chat or by emailing firstname.lastname@example.org
Once you have completed the assessment at the end of a Toolbox Talk a button is displayed saying “View Your Certificate” – click this button and your certificate will be opened. NOTE: You can get back to this button by clicking the “Watch Again” button in your dashboard.
When viewing your certificate, click the “Print Certificate” button in the top right corner. This will download your certificate as a PDF, which you can then open and print.
Go to the ‘My Drivers’ page and click the ‘Create New User’ button. Enter their name (first name), surname and email address and choose their role (company admin or driver). Then click the ‘Invite User’ button and they will receive an email from us inviting them to use the system. The first time they do this they will be able to create a password.
Go to the ‘My Drivers’ page and click on the driver’s name. This will display the driver’s details and you will be able to click on the ‘Resend Invitation’ button. This will email them a link to login to the system. If they have forgotten their password, they will be able to reset it.
Firstly, click ‘My Drivers’ to display the training grid. This shows your drivers listed down the left and the Toolbox Talks across the top. Under each Toolbox Talk’s small thumbnail picture, you will see icons telling you how each driver is getting on with that Toolbox Talk (TBT).
Green smiley face – driver has passed the TBT
Amber neutral face – the driver is part way though the TBT
Red unhappy face – the driver has failed the TBT
Blue arrow – the TBT is available to them
Grey circle – the TBT is not yet released
If you hover an icon with your mouse further details will be displayed, such as when the driver passed the TBT.
On your ‘My Drivers’ page there is a green smiley face for each Toolbox Talk successfully completed by your drivers. If you click on the green smiley face their certificate will be downloaded as a PDF, which you can then view and print.
At the FORS audit we recommend that you let the auditor see the admin functionality of the PDP training. They will then be able to do their batch testing directly on the ‘My Drivers’ page. For each driver they will be able to see month by progress with different coloured faces indicating a driver’s status for each Toolbox Talk. ‘Blue’ means ‘ready to start’, ‘Green’ means ‘successfully completed’, ‘Amber’ means ‘partially completed’, ‘Red’ means the driver has ‘failed the multi-choice test’ and is awaiting a retake. Dates on which tests have been passed / failed can be seen by hovering the mouse over the coloured faces. This information can also be exported in spreadsheet format by clicking the “Export driver data” button. You must also complete the FORS mandatory training requirement found in appendix 1 an 2 of the FORS Standard.
Before removing a driver we would always recommend downloading the training spreadsheet first. Go to the ‘My Drivers’ page and click on the driver’s name. This will display the driver’s details and you will be able to click on the ‘Delete User’ button. You will be asked to confirm before the driver’s details and their training record are deleted. Once you do this, we will not be able to retrieve their information.