Privacy Policy

At ROAD SKILLS ONLINE LTD (referred to as “we”, “us”, “our”), we understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone that visits our website and only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law, including the General Data Protection Regulation (GDPR).

This privacy and cookie policy will help you understand how we process any and all data collected by us in relation to your use of our website, and what choices you have.


Our website, is owned and operated by ROAD SKILLS ONLINE LTD a company registered in England & Wales (11280264). VAT Reg 293 5651 73. Our registered office is: 3 Stratfield Saye, 20-22 Wellington Road, Bournemouth, Dorset BH8 8JN. Our data protection officer can be contacted at


We collect information about you when you register with us, complete a form on our website or when you place an order with us for our products or services. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions and when you email us or contact us by telephone. Website usage information is collected using cookies.


We will use this information to provide the products or services you requested, to process your order, manage your account, respond to communications from you and, if you agree, to email you about other products and services that we think may be of interest to you.

We use your information collected from our website to personalise your repeat visits to our website. We will not share your information for marketing purposes with companies outside of our organisation.

Email addresses of learners and those on our platform are not used for marketing. Emails are used as the learner’s signature/identification to access the learning with their password.

We email Admins, Managers and Learners from the platform at the following times:

  • Inviting drivers to set their password to their individual e-learning course dashboards (once a week until they set their password) or an Administrator requests from the platform to resend the invitation to set their password from their “Learner dashboard”.

  • Monthly reminders for the release of the next e-learning Toolbox Talk.

  • Once a Toolbox Talk is started but not finished there is a reminder 7 days later to return and complete the e-learning.

  • If a quiz is failed, a reminder email is sent to resit the quiz 7 days later.

  • When a newsfeed item is published by your admins, drivers receive an email requesting they login and read the item.


With your permission we would like to send you information about our products and services, together with details of news and promotions that we think will be of interest to you. We may use your data to contact you by email, telephone, text message and by direct mail. You may opt out at any time.

If you no longer wish to be contacted for marketing purposes, please email You can opt out of our email communications by clicking the unsubscribe link at the footer of any email you receive from us.


We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfil our contractual or legal obligations or for as long as we have your permission to keep it. We will conduct periodic reviews to determine if we need to keep your data. Your data will be deleted if we no longer need it to maintain our obligations or if you have requested that we delete it.

All of your data will be stored inside the European Economic Area (“the EEA”) and we will take all reasonable steps to ensure that your data is treated as safely and securely under the GDPR.

Data security is of great importance to us. We take steps to protect your data by using data encryption on our websites and applications. Our websites are hosted in the UK and are monitored 24/7/365.


You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email us at We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


We use “cookies” to help personalise your online experience. A cookie is a text file that is placed by us on your hard drive by a web server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page. For example, if you personalise the website pages, or register with us, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return, the information you previously provided can be retrieved, so you can easily use the features you customised.

We may place the following types of cookie:

Strictly necessary cookies – these are cookies that are required for the operation of the website which includes, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies – these are cookies that allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – these are cookies that are used to recognise you when you return to the website. This enables us to personalise our content for you, greet you by name and remember your preferences.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.


If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of our website.

For more information generally on cookies, including how to disable them, please refer to This site also provides details on how to delete cookies from your computer.


The GDPR provide six lawful bases for processing personal data. The primary grounds upon which we would expect to process your data are:

Consent – by using our website and agreeing to our Terms, including this Privacy Policy, you are consenting to our data processing. You can remove this consent at any time.

Fulfilment of our contractual obligations to you – we would not expect to be able to fulfil our role set out in the Terms without processing your personal data.

Legitimate interests – we may need to process your information for the purposes of legitimate interests, provided that we have established that those interests are not overridden by your rights and freedoms.


The GDPR provides the following rights for individuals with regard to their personal information. Below is a summary and for more information please contact the relevant data regulator.

The right to be informed – individuals have the right to be informed about the collection and use of their personal data;

The right of access – individuals have the right to be provided with information including: purposes for processing their personal data; retention periods for that personal data; and who it will be shared with.

The right to rectification – individuals have the right to have inaccurate personal data rectified or completed if it is incomplete.

The right to erasure – individuals have the right to have personal data erased – also known as the ‘the right to be forgotten’.

The right to restrict processing – individuals have the right to request the restriction or suppression of their personal data.

The right to data portability – individuals have the right to data portability which allows them to obtain and reuse their personal data for their own purposes across different services.

The right to object – individuals have the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing.

If you wish to exercise any of these rights in relation to personal information we are processing – you can contact us in writing to our registered office or via email at


Our website contains links to other websites. This privacy policy only applies to this website. So, if you follow a link to other websites you should read their privacy policy.


We will keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated on the 10th December 2019.


Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representations or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or action taken in reliance on, any information appearing on this website or any other websites to which it may be linked. We make no warranty that this website is free from errors, defects or viruses. We reserve the right to change, modify, add or remove provisions of this Privacy Policy. We recommend that you check this Policy form time to time.


Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.


If you have any queries concerning this Privacy Policy, your personal information or any questions on our use of the information, please email us at or write to us at: Road Skills Online Ltd, 3 Stratfield Saye, 20-22 Wellington Road, Bournemouth, Dorset BH8 8JN.